RETURNS & EXCHANGES

Aloshirt is committed to a transparent and fair return process. To ensure your request is handled efficiently, please review the eligibility and procedural details outlined below. The initial step for any return is to reach out to us within 45 days from receiving your order. This timeframe applies to all purchases made directly through https://www.AloShirt.com/. Items bought from authorized retailers must be returned through their respective channels, as we cannot process those returns here.

Return Eligibility Window

Your return request must be initiated within 45 days of delivery. To begin, you will need to supply your order number and the reason for the return. Our team will evaluate the information provided and, upon approval, will issue the necessary instructions for sending the item back. Please be aware that we are unable to process returns for products that were not purchased directly from our website.

Product Condition Standards

All returned goods are inspected upon arrival. The item must be unused, in the exact condition you received it, and packed in its original box with all included accessories, manuals, and documentation. We cannot accept returns that show signs of use or damage, such as stains, folded cards, or broken seals and plastic foiling. If the condition of the returned product is deemed unacceptable, we reserve the right to not issue a refund or exchange.

Several categories of products are final sale and cannot be returned. These include:

• Items that have been personalized.
• Products purchased through third-party retailers.
• Incorrect products that were purchased by mistake.
• Items damaged due to customer mishandling.

Additionally, any return attempted without a valid receipt may be refused. Aloshirt retains the right to deny any return at its discretion.

Resolution for Faulty Items

If you received a defective unit, an incorrect product, or a damaged item, you must contact our Customer Support team directly. To expedite a resolution, which may involve a refund or replacement, you will be required to submit specific documentation. We may need visual proof of the issue to proceed.

The following details are mandatory for processing a claim for a faulty item:

• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

Order Cancellation & Modification Policy

To modify or cancel an order, you must notify us as quickly as possible with your order number and the specific changes you are requesting. A critical policy applies to all cancellations: once an order is placed, any cancellation is subject to a fee of 30% of the total price. This charge is applied regardless of the time elapsed since the order was placed, even if it is just a second later, because our merchant processor and credit card networks impose a non-refundable fee for cancellations. Furthermore, orders that have already entered the packing or shipping phase cannot be canceled under any circumstances.

Processing Timelines & Refund Flow

Once your return package arrives at our facility, the processing period may take up to 14 business days. We will send a confirmation email once the return has been fully processed. The outcome will be a full or partial refund, depending on the evaluation of the returned item.

Approved refunds are always directed back to the original payment method. For credit or debit card transactions, the funds are transmitted to your card-issuing bank within 14 business days of us receiving the returned item or processing the cancellation request. The time it takes for the credit to appear on your statement depends on your bank's internal procedures. If you have not yet seen the credit posted, your first step should be to contact your bank or credit card company, as posting delays are common.

Final Steps & Contact

To obtain the correct return shipping address, please email our customer service team at [email protected]. Remember that the 30% cancellation fee is a standard part of our order modification policy, and we encourage you to review your order carefully before finalizing your purchase.